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1. #Late bird hotel reservation full#
2. #Late bird hotel reservation professional#
3. #Late bird hotel reservation free#

International clients, those who book guests from other countries no matter where their offices are located, say that the US is still in very high demand … just not for Q1.

If hotels are "staying home" do they really think their business clients will be traveling on business? I found it interesting that many hotels have curtailed most in-person sales trips and are using online efforts to prospect. If they have chosen to go with a new team, the people are generally much younger and therefore less experienced and knowledgeable of the hotel and surrounding area. If they have rehired, the number of people is half.

#Late bird hotel reservation professional#

Hotels are asking reservation and guest service agents to engage guests more – From where are they travelling? Why did they choose this destination? How often do you usually travel? In many cases, however, hotels have not rehired their professional sales and marketing teams. Domestic travel is king and while there are a lot of international bookings already made for December 2022, most short tern bookings are domestic. In addition, more guests are booking through OTAs rather than a hotel's own website. More guests are leisure as companies have still not restarted business travel. The guests at hotels now are often different from 2019. Hoteliers have said "in a word, January and February reservations are 'horrible' except for warm and ski destinations". but while weekend occupancy in January remains fairly robust, advance reservations for midweek and spring are very slow. I was told by several hotels that December was really busy. On the flip side, another hotel offered guests a list of restaurants showing operating hours. Then they were told the gym was by reservation only and breakfast is available Thursday, Friday, Saturday and Sunday only. I spoke with one mid-city hotel that made arrangements with nearby coffee shops and restaurants so their guests can put their charges on their hotel bill.Īt a major branded city property guests have said they understand curtailed service but when they tried to use a supposedly available service it was not. Some hotels still have buffet breakfast, but often with less options. Many hotels still have in room coffee pots but cups and mugs are now the single use variety. Regarding food and beverage - the biggest challenge seems to be breakfast. The requirement that I found interesting is that if you want fresh towels and your bed linens changed you must advise the front desk the day before you want the service. Pens, notepads, menus and brochures have totally disappeared. Note: use of the gym is now by reservation for one room at a time.Īt other locations guests expressed a request for individually wrapped bar soap so it has been returned to the rooms while the liquid soap holders are still in place.

#Late bird hotel reservation free#

Guests generally are not happy about the resort fee but it does include free phone calls throughout the US, wifi, a $10 daily mini bar credit and use of the gym.

At check in guests are also advised that there is a resort fee. In that case a daily $10 credit is posted to the guest's account. Linens are changed daily unless the guest chooses the option not to have daily service. Complimentary bottled water is offered at the desk, rather than being placed in the room.įurther north, in a major city property with a smallish lobby a very welcoming front desk staff, guests are advised that room service is again available but there are no bellmen and no valet parking.

#Late bird hotel reservation full#

Housekeeping and turndown service is provided daily and full food and beverage services are available. The front desk agent goes over the details of the guest's reservation and the services at the hotel. On arrival guests are still offered champagne. Employees are required to be vaccinated and wear masks although for guests they are optional. OK, so, what is different now from very early 2020? The answers – yes answers – vary with location and type of hotel.Īt a warm-climate upscale beach property during high season they are "pretty much back to normal". After hearing on an almost daily basis that "things are so different" before I started to write I decided to speak directly with hotel managers and front of house employees, hotel guests and hotel clients.